Frequently Asked Questions
Everything you need to know about our premium organic teas and botanicals.
How should I store my loose leaf tea to maintain freshness?
To preserve the delicate essential oils and flavor profiles, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend keeping it in our airtight tins or original resealable packaging.
Are Rishi Tea products organic and non-GMO?
Yes, the vast majority of our teas are USDA Certified Organic. We are committed to sourcing non-GMO ingredients and working directly with growers who practice sustainable, ecological farming methods.
How long will it take for my order to arrive?
Standard orders typically process within 1-2 business days. Shipping times vary by location, but most domestic orders arrive within 3-7 business days. Expedited shipping options are available at checkout.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to share our garden-direct teas with more countries in the near future.
What is your return policy for tea products?
Due to the perishable nature of tea, we cannot accept returns on opened food products. However, if there is an issue with your order or you are unsatisfied with your purchase, please contact our support team within 30 days for a resolution.
How do I know the correct brewing temperature for my tea?
Each tea variety requires specific care. You can find detailed brewing instructions, including water temperature and steep time, on the back of every package and on the individual product pages of our website.