Returns & Refund Policy
At Rishi Tea, we strive for perfection in every cup; however, due to the perishable nature of our premium tea and botanicals, we cannot accept returns on food products once they have been opened. If you are unsatisfied with your order or received a damaged item, please contact our support team within 30 days of purchase for a resolution.
Review Policy
Ensure your items are in their original, unopened packaging and that your request is made within 30 days of the delivery date.
Contact Support
Email our customer service team with your order number and a brief explanation (including photos for damaged goods) to receive a Return Authorization.
Package Your Items
Securely pack the unopened items in their original shipping box or a similar sturdy container to prevent damage during transit.
Ship and Track
Affix the provided return label and drop the package at the designated carrier location, keeping your tracking number for reference until the refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing